Senior L&D Lead at Btech Academy

EslamMokhtar

Senior L&D leader with 9+ years engineering enterprise training ecosystems — from Apple product certification to cross-functional capability programs at scale.

Download Resume

Press ⌘K to navigate

AppleCertified

🏆

2× All StarsRecognition

📊

9+ YearsExperience

Scroll

LocationCairo, Egypt

RoleSenior L&D Lead @ Btech Academy

EducationMBA In Progress

Experience9+ Years

StatusAvailable

Available for Consulting

Years in Training

Enterprise-scale L&D across retail & tech

Credentials

Industry-recognized certifications

Awards Won

Employee of the Month & All Stars

MBA

MBA In Progress

Advancing strategic leadership

By The Numbers

Key Achievements

Measurable impact across training, revenue, and professional recognition.

0+Professionals Trained

0%Revenue Growth

0%Satisfaction Score

0+Training Programs

0TOT Certified

0K+Content Views

0×All Stars Awards

0Business Units

0+Professionals Trained

0%Revenue Growth

0%Satisfaction Score

0+Training Programs

0TOT Certified

0K+Content Views

0×All Stars Awards

0Business Units

CertifiedTOT Diploma

About Me

Turning Curiosity Into Loyalty

Currently:Leading enterprise L&D strategy at Btech Academy

I'm Eslam Mokhtar — a Senior L&D Lead who builds training ecosystems, not just training sessions. Over 9 years across Apple, Samsung, and Btech, I've moved from the sales floor to governing enterprise-wide capability programs for 1,000+ employees across four business units.

My approach combines ADDIE-compliant curriculum architecture with deep technical product knowledge and a data-driven approach to measuring training ROI. My programs don't just inform — they create measurable behavioral and performance change across retail, B2B, e-commerce, and contact center environments.

Whether it's coaching a team on Apple's customer experience standards, building onboarding playbooks for Samsung, or leading enterprise L&D strategy at Btech Academy, I bring the same energy: structured, data-informed, and genuinely people-first.

LocationNasr City, Cairo

BirthdayOct 26, 1994

EducationLaw — Ain Shams

MBAIn Progress

Let's Connect

Achievements

2017

Started Career in Retail & Sales

2019

Samsung Egypt: Sales Training Role

2020

Switch Plus: Sales Training Architect

2023

B.Tech: Apple Trainer & Technical Support

2024

2× All Stars Recognition at B.TECH

2025

Appointed Senior L&D Lead, Btech Academy

Experience

Career Journey

A journey of growth, learning, and leadership across the tech industry

Current

Senior Learning & Development Lead

Btech AcademyRetail · B2B · E-commerce · Contact Center

2025Present

🎯Strategy Lead📊1,000+ Employees

Spearheading enterprise-wide L&D strategy across 4 business units and 1,000+ employees
Architecting ADDIE-compliant curricula and certification programs for complex product ecosystems
Building performance dashboards to measure training ROI and learner progress

Key Highlights

Leading L&D for entire organization across 4 business units

ADDIE-compliant curriculum governance model

Current

Apple Trainer & Technical Support

B.Tech MerchandisingRetail · B2B · E-commerce

2023Present

🏆Apple Certified👥200+ Trained

Delivering Apple-authorized training sessions for new hires and existing staff
Providing advanced technical support and troubleshooting for Apple product lines
Maintaining certification compliance and upskilling teams on new product launches

Key Highlights

Apple-authorized trainer credential

Upskilled 200+ staff on Apple products

Sales Training Specialist

Switch Plus, Apple Premium ResellerRetail

20202023

📈18% Growth🏆Top Performer

Developed and facilitated sales enablement programs aligned with Apple standards
Coached store teams on customer experience, consultative selling, and upselling
Increased per-store conversion metrics by 18% through targeted coaching cycles

Key Highlights

Drove 18% conversion increase per store

Aligned training with Apple CX standards

Sales Training Specialist

Samsung EgyptRetail

20192020

🌍National Scale📱Galaxy Expert

Designed onboarding programs for Samsung retail promoters across Egypt
Conducted product knowledge workshops for Galaxy and home appliance lines
Collaborated with regional managers to align training with quarterly sales targets

Key Highlights

Nationwide onboarding program for Egypt

Full Galaxy product knowledge curriculum

Senior Sales

Mobile ShopRetail

20172019

🥇Top 3 Ranked👥Team Mentor

Managed end-to-end sales operations for flagship mobile devices and accessories
Acted as peer coach and subject matter expert, mentoring junior associates on product pitching and customer engagement
Consistently ranked in the top 3 sales performers across the branch network

Key Highlights

Top 3 sales performer in branch network

Peer coach & subject matter expert from day one

Photo Gallery

Moments & Memories

A visual journey through events, training sessions, and professional milestones captured along the way.

12 Photos

Open Gallery

New Events and Launches

Highlights from product launches, store openings, and corporate events showcasing innovation and teamwork.

12 photos

View Gallery

10 Photos

Open Gallery

Training - Soft Skills

Sessions focused on communication, leadership, coaching, and interpersonal development programs.

10 photos

View Gallery

9 Photos

Open Gallery

Training - Business Knowledge

Professional development workshops covering business strategy, retail operations, and industry expertise.

9 photos

View Gallery

Expertise

Skills & Abilities

14 Skills

A diverse skill set honed through years of hands-on experience in training, technology, and content creation.

Training & Development

Training System Design

Expert

Crafting structured, impactful learning experiences that drive measurable results.

Training & Development

Product Demo

Expert

Delivering compelling product showcases that convert prospects into customers.

Leadership

Public Speaking

Expert

Engaging audiences with confident, persuasive, and memorable presentations.

Technical

Data Analysis

Advanced

Transforming raw data into actionable insights for strategic decision-making.

Technical

Digital Marketing

Advanced

Building data-driven campaigns that amplify brand reach and engagement.

Creative

Video Editing

Advanced

Producing polished visual content that captivates and communicates effectively.

Technical

MS Office & iWork

Advanced

Mastering productivity suites to streamline workflows and documentation.

Creative

Tech Content

Advanced

Creating engaging tech content that educates and inspires audiences.

Training & Development

ADDIE Curriculum Design

Expert

Architecting ADDIE-compliant curricula for enterprise-scale learning programs with measurable outcomes.

Training & Development

Sales Enablement Design

Expert

Designing end-to-end sales enablement programs that drive measurable conversion and revenue uplift.

Training & Development

Performance Gap Analysis

Advanced

Identifying capability gaps through data-driven analysis to design targeted learning interventions.

Technical

LMS Administration

Advanced

Managing learning management systems to deliver, track, and optimize training programs at scale.

Technical

Google Apps Script & Automation

Advanced

Engineering automated assessment and workflow tools to streamline L&D operations and reduce overhead.

Technical

AI-Assisted Learning Tools

Intermediate

Leveraging AI-driven assessment design and intelligent tools to enhance learning experiences.

Portfolio

Projects & Impact

Key professional projects and initiatives that have driven measurable results and lasting impact across organizations.

Lead Trainer

0+ Trained

Apple Training Program

Designed comprehensive Apple product training curriculum for 200+ retail staff.

TrainingApple

View Details

Program Architect

0% Revenue Increase

Sales Enablement Platform

Built data-driven coaching platform that increased conversion rates by 18%.

SalesAnalytics

View Details

L&D Lead

0% Strategy Owned

Btech Academy L&D Strategy

Led learning & development strategy across all academy programs.

StrategyLeadership

View Details

Campaign Manager

0K+ Audience Reach

Digital Marketing Campaign

Managed Google-certified digital campaigns reaching 50K+ audience.

MarketingDigital

View Details

Program Designer

0+ Onboarded

Onboarding Playbook

Created Samsung onboarding program for retail promoters across Egypt.

OnboardingProcess

View Details

Content Creator

0K+ Total Views

Tech Content Series

Produced YouTube and TikTok tech content with 500K+ total views across combined platforms.

ContentSocial

View Details

Framework Architect

0 Business Units · 1,000+ Employees

Enterprise-Wide Training Governance

Architected a unified training framework at Btech, consolidating fragmented programs across Retail, B2B, E-commerce, and Contact Center into a single ADDIE-compliant governance model.

ArchitectureScaleADDIE

View Details

Tool Architect

0% Assessment Time Reduced

AI-Powered Assessment Automation

Engineered automated assessment and workflow tools using Google Apps Script and AI-driven design to streamline L&D operations and reduce manual administrative overhead.

AutomationEdTechAI

View Details

Credentials & Recognition

Recognized Achievements & Professional Credentials

A collection of verified professional credentials, industry awards, and academic qualifications that validate expertise and commitment to excellence.

0Credentials

0Awards

0Education

Showing 9 items

Award

2022

View Details

Employee of the Month

Switch Plus · 2022

Training DeliveryTeam DevelopmentCustomer Service Excellence

Switch Plus

Details

Award

Oct 2025

View Details

All Stars Recognition — B.TECH MAX

B.TECH · Oct 2025

Store Launch OperationsTeam LeadershipCross-functional Collaboration

B.TECH

Details

All Stars Recognition — Mobile & Accessories

Award

Oct 2025

View Details

All Stars Recognition — Mobile & Accessories

B.TECH · Oct 2025

Category ManagementTeam CollaborationPerformance Improvement

B.TECH

Details

Credential

Oct 2025

Verified

View Details

People Management Mastery

Wellgrow Training · Oct 2025

People LeadershipCoachingTeam Building+1

Wellgrow Training

Details

Credential

Nov 2022

Verified

View Details

AI for B.TECH

Jadeer By Future Group · Internal B.TECH Program

AI ApplicationsRetail TechnologyL&D Innovation+1

Jadeer By Future Group

Details

Credential

Nov 2022

Verified

View Details

Train the Trainer

SETC Training Solutions · Nov 2022

Creative FacilitationExperiential LearningTraining Design+1

SETC Training Solutions and Consultancy

Details

Credential

Jul 2018

Verified

View Details

Google Digital Marketing

Google · Jul 2018

SEO & SEMDigital AnalyticsCampaign Optimization+1

Google

Details

LL.BAin Shams University

Education

2016

View Details

Bachelor of Law

Ain Shams University

Legal AnalysisConstitutional LawCommercial Law+1

Ain Shams University

Details

MBAIn Progress

Education

In Progress

View Details

Master of Business Administration

MBA Program · In Progress

Strategic ManagementLeadershipOrganizational Behavior+1

MBA Program

Details

FAQ

Common Questions

Find answers to the most frequently asked questions about my training services, approach, and how we can work together.

Content Creator

My Channels

The Geek — YouTube

Video tutorials & deep dives

🔥 Latest Video

Deep Dive